Diminished Capacity

Has anything been resolved on this?
Thanks, User

From: [IT Analyst]
Sent: Thursday, December 17, 2009 2:18 PM
To: [IT Department]; User
Subject: Deleted Emails missing

User, is having issues with his deleted emails.
The last date he has visibility to is Around October 20th, anything prior is no longer there

He was trying to look for an email out of this date range

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From: Ray
Sent: Tuesday, December 29, 2009 7:49 AM
To: User
Cc: [IT Analyst]
Subject: RE: Deleted Emails missing

User, am I understanding correctly that you have nothing in your inbox prior to October 20th?

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From: User
Sent: Tuesday, December 29, 2009 7:50 AM
To: Ray
Cc: [IT Analyst]
Subject: RE: Deleted Emails missing

Ray, It’s my deleted items box, nothing prior to 10/16/09.

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From: Ray
Sent: Tuesday, December 29, 2009 8:19 AM
To: User
Cc: [IT Analyst]
Subject: RE: Deleted Emails missing

 User, I may still be misunderstanding you as the ultimate consequence of deleting email is that it goes away. Just as with trash I place in the can beside my desk, it doesn’t disappear immediately, but it does get emptied on some schedule.

Ray

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From: User
Sent: Tuesday, December 29, 2009 8:24 AM
To: Ray
Cc: [IT Analyst]
Subject: RE: Deleted Emails missing

Up until [IT Tech] changed my version of Outlook, I could delete an email, but it would stay in my deleted box (for reference purposes, if I need to go back to it) until I cleaned up my mailbox when it got too big.  Even then, they went to my archive folder.  I would like it to remain that way.

User

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From: Ray
Sent: Tuesday, December 29, 2009 9:10 AM
To: User
Subject: RE: Deleted Emails missing

 User, I’m sorry for the trouble and confusion it’s caused, but I’m not sure why you would have been able to do that before. It’s not a configurable option. The core and most basic design principle of the deleted items folder is that it’s a place for things you no longer want. That’s why the icon is a trash can. The best guess I can offer about the previous behavior is that something was broken, causing the “trash pickup” functionality to fail.

 A better alternative to deleting things you want to keep might be to create a folder, “Mail to Keep” for example, and then using it to store such items. This would be akin to filing an important document in a folder in your desk, whereas deleting it, as the icon suggests, is analogous to putting it in the trash.