A novel email filing system.

December 29th, 2009

The exchange below is unedited, save for names and formatting. Some time ago, I wrote here about the reality that in the digital age, we can no longer count on our ramblings to fade into the ether; that in some form, anything we say online is likely to hang around forever, be it live, in a cache, or on a forgotten backup tape in a distant basement. I have to wonder if the user in this exchange read that post.

From: User
Sent: Tuesday, December 29, 2009 7:42 AM
To: [IT Analyst]; Ray
Subject: FW: Deleted Emails missing

Has anything been resolved on this?
Thanks, User

From: [IT Analyst]
Sent: Thursday, December 17, 2009 2:18 PM
To: [IT Department]; User
Subject: Deleted Emails missing

User, is having issues with his deleted emails.
The last date he has visibility to is Around October 20th, anything prior is no longer there

He was trying to look for an email out of this date range

————————————–

From: Ray
Sent: Tuesday, December 29, 2009 7:49 AM
To: User
Cc: [IT Analyst]
Subject: RE: Deleted Emails missing

User, am I understanding correctly that you have nothing in your inbox prior to October 20th?

————————————–

From: User
Sent: Tuesday, December 29, 2009 7:50 AM
To: Ray
Cc: [IT Analyst]
Subject: RE: Deleted Emails missing

Ray, It’s my deleted items box, nothing prior to 10/16/09.

————————————–

From: Ray
Sent: Tuesday, December 29, 2009 8:19 AM
To: User
Cc: [IT Analyst]
Subject: RE: Deleted Emails missing

 User, I may still be misunderstanding you as the ultimate consequence of deleting email is that it goes away. Just as with trash I place in the can beside my desk, it doesn’t disappear immediately, but it does get emptied on some schedule.

Ray

————————————–

From: User
Sent: Tuesday, December 29, 2009 8:24 AM
To: Ray
Cc: [IT Analyst]
Subject: RE: Deleted Emails missing

Up until [IT Tech] changed my version of Outlook, I could delete an email, but it would stay in my deleted box (for reference purposes, if I need to go back to it) until I cleaned up my mailbox when it got too big.  Even then, they went to my archive folder.  I would like it to remain that way.

User

————————————–

From: Ray
Sent: Tuesday, December 29, 2009 9:10 AM
To: User
Subject: RE: Deleted Emails missing

 User, I’m sorry for the trouble and confusion it’s caused, but I’m not sure why you would have been able to do that before. It’s not a configurable option. The core and most basic design principle of the deleted items folder is that it’s a place for things you no longer want. That’s why the icon is a trash can. The best guess I can offer about the previous behavior is that something was broken, causing the “trash pickup” functionality to fail.

 A better alternative to deleting things you want to keep might be to create a folder, “Mail to Keep” for example, and then using it to store such items. This would be akin to filing an important document in a folder in your desk, whereas deleting it, as the icon suggests, is analogous to putting it in the trash.

Ray

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Profile-bound malware seems to be gaining steam.

November 17th, 2009

One of my first major undertakings at my current job was the move to a least-privilege model for desktops. Under this ideal, computer end users have only the minimum privileges necessary to perform their jobs. Less elegantly, it might be called “taking away admin rights”. Regardless, the goal is to reduce support costs by ensuring a standard configuration with licensed software of a known version and state. Additionally, it substantially reduces the scope of threat from viruses and other flavors of malware.
Lately, I’ve seen a disturbing trend where malware seems to be designed specifically to work within this constraint. It was always possible, as non-administrators can by default still download and run code not already present on the system. However, their inability to install software has always overshadowed this. Unfortunately, it turns out that “install” is a pretty ambiguous term. At its root, it’s nothing more than the process by which software is placed on a system and made ready for use. Historically, this has involved putting various bits and pieces in protected areas of the system that only administrators could access. Thus, we tend to think of it as an act that only an administrator can perform. In reality, there’s nothing to prevent a writer of malware (or legitimate software) from designing his software in such a way that it can locate all of its components within the user’s profile or home directory and run solely from there. If it then changes the user’s settings to run itself at startup, is it not then installed? Granted, malware of this nature is more limited in what it can do. For instance, it cannot affect other users of the computer, nor can it hide by altering the operating system itself. Still, it can mimic system dialogs, steal or destroy user data, barrage the user with unwanted pop-ups, etc. With these capabilities, it would seem that the only difference between this flavor of malware and that of the past is ease of removal. That’s probably little comfort to the poor guy that gets hit with a series of “porno.org” pop-ups as his boss walks into the room.

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Security through absurdity?

November 4th, 2009

In IT, we often hear of security through obscurity, the reliance on attackers’ lack of knowledge rather than sound design. Unfortunately, as technical work continues to be farmed-out and otherwise devalued, we’re seeing spike in security through absurdity. I can attribute it only to a lack of ownership or stake in the job. Really, it’s complicated work to do security right, and it’s probably tough to keep up the good fight if the only aspect noticed by management is a slipping ship date. Still, I’m left scratching my head after seeing this error message. I understand security being overlooked in the design phase… and followed by inadequate testing during QA. But the fact that someone spent some time writing this very specific and well-worded error message indicates that the behavior it describes is intentional. I’ve spent the last fifteen minutes trying to think of just one sound and secure feature that could benefit from a cookie being written at logoff.

Live Cookie Error

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